Privacy Policy

High Mark Terrain ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Submit a contact form or quote request
• Use our instant quote estimator
• Schedule an appointment
• Call, text, or email us
• Subscribe to communications
• Provide feedback or testimonials

This information may include:

• Name
• Phone number
• Email address
• Property address
• Project details
• Any additional information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically including:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Referring website
• Approximate geographic location

We collect this information through cookies, analytics tools, and similar technologies to improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

• Provide estimates and services
• Respond to inquiries
• Schedule site visits and appointments
• Send service updates and confirmations
• Improve our website and services
• Communicate marketing promotions when permitted
• Maintain security and prevent fraud
• Comply with legal obligations

3. SMS Communications

If you provide your phone number and consent, High Mark Terrain may send SMS messages including:

• Quote confirmations
• Appointment reminders
• Project updates
• Customer service communications
• Occasional promotional offers

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

• STOP to cancel
• HELP for assistance

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information only in the following situations:

Service Providers

We may share limited information with trusted service providers who help us operate our business, such as:

• Website hosting providers
• CRM platforms
• Scheduling software
• Communication services
• Analytics providers

These service providers are only permitted to use the information necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required by law, legal process, or government request.

Business Transfers

If our business is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers collected for SMS communications will only be used by High Mark Terrain to communicate with customers regarding requested services, estimates, scheduling, and project updates.

6. Data Security

We implement appropriate technical and organizational safeguards to protect personal information, including:

• Secure encrypted connections (SSL/TLS)
• Access controls
• Secure data storage
• Monitoring and security practices

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You may have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve functionality and understand user behavior. Cookies may store preferences and session information. You may disable cookies in your browser settings, although some website features may not function properly.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Children's Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website after changes indicates acceptance of the revised policy.

12. Contact Information